Release Manager

Arlington, VA

Full Time

Experienced

NOTE: Must be a US Citizen to be considered for this position.

Overview:

We are actively seeking a Software Release Manager to join our team in supporting a Software Development and Support program utilizing ServiceNow's Enterprise Service Management (ESM) platform for a Federal agency. The ideal candidate will possess a bachelor's degree and have 3-6 years of experience in software release management, with a strong preference for those with experience in ServiceNow or similar platforms. This role is essential for managing the release process for software deployments, ensuring that all aspects of the release are coordinated, and that deployments are executed smoothly and efficiently. The Software Release Manager will work closely with development, operations, and project management teams to plan, schedule, and oversee the deployment of software releases, ensuring they meet quality standards and align with agency requirements.

Key Responsibilities:

Release Planning and Coordination: Develop and manage release plans, including scheduling, coordination of release activities, and communication of release timelines to all stakeholders.

Release Process Management: Oversee the entire release process, ensuring compliance with release policies, and managing risks and resolving issues that affect release scope, schedule, and quality.

Stakeholder Communication: Act as the primary point of contact for all release-related communications, providing regular updates to stakeholders and ensuring clear understanding of the release status, risks, and impacts.

Quality Assurance: Work closely with the QA team to ensure that all releases meet quality standards and that proper testing is conducted prior to deployment.

ServiceNow Platform Management: Utilize the ServiceNow platform to manage release processes, including the tracking of release progress, documentation, and post-release reviews.

Change Management Integration: Collaborate with the Change Management team to ensure that software releases are aligned with change management policies and procedures, minimizing impact on operations.

Continuous Improvement: Analyze release processes and outcomes to identify areas for improvement, implementing best practices to enhance efficiency and effectiveness of software deployments.

Qualifications:

· Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.

· Bachelor’s degree in Information Technology, Business Administration, or a related field.

· 3-6 years of experience in software release management, with a proven track record of managing complex software releases.

· 8 years additional relevant experience may be substituted for education.

· Excellent written and verbal communication abilities.

Desired Skills

· ITIL v3 and/or ITIL v4 Certification(s) is highly preferred.

· ServiceNow Certification(s) in various modalities is highly desirable.

· ServiceNow Proficiency: Experience with ServiceNow or similar IT Service Management (ITSM) platforms is highly desirable, particularly in managing releases and deployments.

· Project Management Skills: Strong project management skills, with the ability to plan, schedule, and manage software releases across multiple teams and disciplines.

· Communication and Leadership: Excellent communication and leadership skills, with the ability to coordinate cross-functional teams and manage stakeholder expectations effectively.

· Analytical and Problem-Solving Abilities: Strong analytical skills and the ability to solve problems quickly and efficiently, particularly under tight deadlines.

· Adaptability: Flexibility to adapt to changing priorities and technologies, with a continuous improvement mindset.

Joining our team as a Software Release Manager offers a unique opportunity to contribute to a high-profile federal program, leveraging your skills and experience to ensure the successful deployment of software solutions that support the agency’s mission. Your role will be critical in driving the efficiency and effectiveness of our software development and support efforts, making a tangible impact on the program’s success.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your citizenship / employment eligibility?*

The following questions are entirely optional.

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application