Global Network Operations and Security Center (GNOSC) Service Delivery Manager (SDM)

Colorado Springs, CO

Full Time

Manager/Supervisor

Location: Schriever Space Force Base, Colorado Springs, CO
Clearance Required: Active DoW Secret Security Clearance
Travel Required: Up to 10% of the time

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.

If you are a seasoned IT operations leader ready to take ownership of a 24/7 enterprise network operations center, this role was built for you. This role directly supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract, where your leadership ensures the health, stability, and continuous operation of mission-critical enterprise IT infrastructure.

What You'll Be Doing

The Global Network Operations and Security Center (GNOSC) Service Delivery Manager (SDM) assists in providing critical leadership and oversight for the 24/7 Global Network Operations and Security Center (GNOSC) supporting the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role is responsible for the overall health, stability, and continuous operation of the enterprise IT infrastructure. The GNOSC SDM will assist in leading a diverse team of Watch Officers, Network Operations Center (NOC) Engineers, and Mission Support Team (MST) Engineers, ensuring operational continuity, effective incident management, and seamless communication with executive management and Government stakeholders.

Operational Leadership:

Directs daily activities of the continuous 24x7x365 GNOSC environment.
Provide administrative and technical oversight to Watch Officers, NOC Engineers and MST Engineers.

Incident & Problem Management:

Serve as an escalation point for complex IT incidents, outages, and service degradations.
Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).

Stakeholder Communication:

Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer.

Change & Service Management:

Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.

Mission & Event Support:

Coordinate the Mission Support Schedule with the MST Lead, NOC Lead and Senior Watch Officer (SWO) to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.

Performance & Compliance:

Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.

Control Account Manager (CAM):

Serve as the primary CAM, managing the GNOSC Charge Codes, validating the Estimate to Completion (ETC) and the Variance Analysis Report (VAR)
Ensures the GNOSC accounts stay within the prescribed thresholds set by the contract
Working with the GNOSC Manager to determine appropriate position fills, back fills, and team manning
Serves as primary hiring manager for the GNOSC; works with SWO, NOC Lead, and MST Lead to ensure a competitive and through hiring process

The successful candidate will:

Have exceptional verbal and written communication skills with a proven track record of briefing senior military and civilian leadership.

What You Bring

Basic Requirements:

Must have 10, or more, years of general (full-time) work experience
- May be reduced with completion of advanced education
Must have 5, or more, years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
Must have 1, or more, years of direct personnel management or team leadership experience in a complex, 24/7 IT environment.
Must have a current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).
Must have an active DoW Secret Security Clearance

Desired Requirements:

Have an active DoW Top Secret Security Clearance
Have a bachelor's degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
Have extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
Have an advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
Be familiar with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter).
Have a working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
Have experience running operations centers for large complex organizations.
Have an understanding of military organizations and structures
Have experience working with DISA and DREN.

Why LaunchTech?

LaunchTech is built on a single standard: Excellence, Period.
This role places you in command of a 24/7 enterprise network operations center at the heart of the nation's missile defense mission.

We offer:

Medical, Dental, and Vision coverage
401(k) with company match
Paid Time Off (PTO)
Mission-driven work with opportunities to grow
And more

Ready to Join the LaunchTech Crew?

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you currently hold an Active DoD Secret Clearance or higher?*

Please list your desired annual salary*

This position is 100% ONSITE. Are you currently located in and within a reasonable commuting distance to Colorado Springs?*

Do you have at least 10 years of general full-time work experience?*

Do you have at least 5 years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles?*

Do you have at least 1 year of direct personnel management or team leadership experience in a complex, 24/7 IT environment?*

Do you have experience serving as a Control Account Manager (CAM) or managing charge codes, estimates to completion, or variance analysis?*

The following questions are entirely optional.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application