Customer Success / Customer Account Representative

Colorado Springs, CO

Full Time

Entry Level

Location: Schriever Space Force Base, Colorado Springs, CO
Clearance Required: Active DoD Secret Security Clearance
Travel Required: Up to 10%

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.

We are seeking a Customer Success / Customer Account Representative to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

What You’ll Be Doing

Serve as the trusted advisor and single point of contact for assigned customer accounts, with an eye toward future team leadership and functional oversight.
Develop and maintain strong working relationships with federal end users, stakeholders, and internal technical teams to foster strategic partnerships.
Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams, ensuring alignment with long-term strategic goals.
Drive the strategic direction of customer engagement, tracking and ensuring resolution of issues, proactively identifying improvement areas, and managing expectations.
Lead regular status reporting, service reviews, and the development of customer success metrics to demonstrate value and inform strategic planning.
Advocate for customer needs within the organization, influencing service evolution and ensuring alignment with contract obligations and technical capabilities.
Ensure customer onboarding success in a hybrid computing environment, with services ranging from data transfers to storage solutions, to high-performance computing.
Serve as the primary point of contact between assigned account holders and the technical delivery teams (including architecture, storage, operations, and maintenance), facilitating seamless collaboration.
Leverage executive communication skills with a strong IT background to engage, synchronize, and lead multiple stakeholders toward common goals.
Translate complex customer needs into actionable, strategic requirements, driving customer satisfaction and long-term value across enterprise solutions.

This is a high-visibility, customer-facing role focused on ensuring a seamless and responsive experience for technical end users and stakeholders across classified environments, with a clear path for professional growth and increased responsibility.

What You Bring

Basic Requirements:

Must have 2, or more, years of experience in IT-focused customer account management, IT project management or customer success (this is not a call center or help desk support role)
Must be familiar with requirement gathering, customer lifecycle management, and technical stakeholder engagement
Must have experience supporting customers in a Modeling & Simulation environment

Why LaunchTech?

LaunchTech is built on a single standard: Excellence, Period.
Join a mission-focused team delivering enterprise IT and computing services supporting critical missile defense operations and customer success across the organization.

We offer:

Medical, Dental, and Vision coverage
401(k) with company match
Paid Time Off (PTO)
Mission-driven work with opportunities to grow
And more

Ready to Join the LaunchTech Crew?

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you currently hold an Active DoD Secret Clearance or higher?*

Please list your desired annual salary*

This position is 100% ONSITE. Are you currently located in and within a reasonable commuting distance to Colorado Springs, CO?*

Do you have at least 2 years of experience in IT-focused customer account management, IT project management, or customer success?*

Do you have experience gathering requirements and managing customer relationships with technical stakeholders?*

Do you have experience supporting customers in a Modeling & Simulation environment?*

Do you have experience working with technical engineering teams to translate customer requirements into actionable solutions?*

Do you have experience working in classified or DoD enterprise IT environments?

The following questions are entirely optional.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application