Lead Medical Emergency Dispatcher

Are you ready to be the calm in the storm? LaunchTech is seeking a dynamic, organized, and resilient individual to join our crew as an Emergency Services Dispatch Supervisor. If you thrive in fast-paced environments, possess exceptional leadership skills, and have a passion for ensuring the safety and well-being of your community, then this role is tailor-made for you!

NOTE: This is an on-site position with no opportunity for remote work. 

Work Shift: 6:00 AM – 2:00 PM EST Monday – Friday 

What Will You Do?

In this role, you will support the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD. 

Lead Key Responsibilities:

Overseeing the operations of our emergency services dispatch team, ensuring efficient and effective response to emergency calls and dispatching appropriate personnel. You will lead a team of dispatchers, providing guidance, support, and training to ensure high-quality service delivery. Your performance will be assessed through hands-on experience during emergency scenarios and by reviewing work conducted alongside government employees.

• Supervisory Excellence: Lead and mentor a team of emergency dispatchers, providing guidance, support, and training to ensure optimal performance during high-pressure situations
• Operational Oversight: Oversee the day-to-day operations of the dispatch center, ensuring efficient allocation of resources, adherence to protocols, and timely response to emergencies
• Resource Management: Manage staffing schedules, equipment maintenance, and inventory to ensure seamless operations and readiness to respond to emergencies at any given moment
• Quality Assurance: Implement quality control measures to ensure accuracy, efficiency, and compliance with established procedures and regulations
• Collaborative Coordination: Foster strong relationships with government employees, emergency response agencies, law enforcement, fire departments, and medical personnel to facilitate effective communication and coordination during emergencies
• Ensure accurate maintenance of daily timekeeping entered by employees
• Participate in recruitment, hiring, and onboarding of new call center staff as needed
• Responsible for creating reports and liaising with various stakeholders to brief the status of the contract and any risks that may arise
• Perform other duties and responsibilities as assigned by management

Requirements

• 3+ years of strong leadership skills are required
• 6+ years of professional experience working with military and defense customers is required
• 1 year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare  services, or relevant work experience using two-radio communication
• Ability to work well under pressure
• College Degree or equivalent professional experience in a supervisor or manager role is a plus 
• Proficiency in standard computer operations, including proficient typing skills
• Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation
• Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship
• Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams
• Ability to analyze information given over the telephone in emergency situations quickly
• Ability to communicate and interact orally with a variety of individuals in emergency situations

Physical requirements

Normal office environment mobility: sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing. Normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use.

Benefits

• Medical
• Dental
• Vision
• 401K w/ Match!
• PTO
• And more! 

LaunchTech is an Equal Opportunity Employer. Discrimination and harassment of any employees and applicants is prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.