Operations Controller Manager (Huntsville)

Huntsville, AL

Full Time

Manager/Supervisor

Location: Colorado Springs, CO – Schriever Space Force Base or Huntsville, AL – Redstone Arsenal
Clearance Required: Active Secret Clearance (or higher)
Travel Required: Up to 10%

LaunchTech is seeking an Operations Controller Manager to serve as the strategic and operational leader overseeing all Operations Controller functions. This role ensures the seamless health, stability, and continuous operation of critical IT infrastructure, systems, and security across the enterprise. The Operations Controller Manager leads teams specializing in Desktop User Experience, Service Infrastructure, Network Operations, Application Operations, and Cyber Security, while driving proactive maintenance, monitoring, change control discipline, and continuous service improvement across all IT domains.

What You’ll Be Doing

Strategic Leadership & Team Management

Provide strategic direction and leadership to the team of Operations Controllers
Mentor, coach, and develop team members to foster a high-performance culture
Oversee coordination and collaboration between Desktop, Infrastructure, Network, Applications, and Cyber Operations Controller teams
Manage resource allocation and prioritization across all Operations Controller functions
Serve as the escalation point for critical operational issues and incidents

Centralized Control & Coordination

Establish and maintain centralized control and coordination for maintenance, measurements, monitoring, and change management activities across IT domains
Standardize processes and procedures across Operations Controller teams to ensure consistency and efficiency

Operational Health & Stability

Ensure continuous operation and stability of IT infrastructure, systems, and security services
Monitor system performance, proactively identify risks, and implement mitigation strategies
Oversee maintenance and improvement of operational documentation

Incident, Problem & Change Management

Lead and coordinate major incident response efforts to ensure timely and effective service restoration
Drive problem management activities including root cause analysis and remediation engineering, collaborating closely with Architecture, Engineering, and Development teams
Oversee the change control process to ensure controlled, compliant execution while minimizing risk to service availability
Track and report key metrics related to systemic issues and operational trends

Process & Procedure Adherence

Ensure all Operations Controller team members adhere to established operational processes, including reviews, approvals, and documentation standards
Enforce Systems Engineering principles and processes across large-scale enterprise operations in a DoD environment

Communication & Reporting

Consolidate operational reporting across all Operations Controller teams to present a comprehensive view of IT operational health
Maintain clear communication with stakeholders, including senior leadership, regarding operational activities, incidents, and change events

Service Level Management & Improvement

Oversee measurement and reporting of SLAs and SLOs across IT services, delivering daily, weekly, and monthly executive rollups
Drive continuous improvement initiatives based on SLA/SLO performance data

Overall Accountability

Serve as the accountable leader for IT operational health, ensuring controlled, coordinated, and compliant operations across the enterprise

What You Bring

Basic Requirements:

Must have 14, or more, years of general (full-time) work experience
- May be reduced with completion of advanced education
Must have 7, or more, years of directly related experience in IT operations management, including network control center (NCC) or enterprise operations center (EOC) leadership roles
Must have 1, or more, years of experience directly managing and leading IT operations teams
Must have proven ability to lead and mentor high-performing teams
Must have a deep understanding of ITIL framework and best practices including incident, problem, change, and service release management
Must have strong knowledge of IT security principles and practices
Must have extensive experience in IT operations management across multiple enterprise environments
Must be familiar with enterprise monitoring tools (SolarWinds, Splunk, Netcool, HP OpenView, etc.) and APM solutions
Must have strong verbal and written communication skills and the ability to interact with senior leadership
Must have 8570 or 8140 compliant certifications
Must have, or obtain, an active Secret Clearance

Desired Requirements:

Have an active Top Secret Clearance with SCI eligibility
Have a Bachelor’s degree (or higher) in Computer Science or Information Technology
Have experience supporting IT Operations in the MDA or DoD environment
Have Project Management experience (PMP preferred)
Have an ITIL Strategic Leader or ITIL Master certification
Have experience with DevOps or SRE methodologies
Be familiar with cloud computing platforms such as AWS, Azure, or Google Cloud

Why LaunchTech?

LaunchTech is built on a single standard: Excellence, Period.
Join a mission-critical team responsible for ensuring the health and stability of enterprise systems supporting national defense.

We offer:

Medical, Dental, and Vision coverage
401(k) with company match
Paid Time Off (PTO)
Mission-driven work with opportunities to grow
And more

Ready to Join the LaunchTech Crew?

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

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